Field notes
Practical writing on building online communities for organizations: engagement, launches, moderation and platform choices.
How to launch an online community for an association
Chapters, CPD, conferences and renewals - a launch plan for an association community that members will renew for.
Community platform vs. forum
A forum is a feature. A community platform is the building it lives in. How to tell which one your organization actually needs.
How to increase member engagement
Member engagement is a design outcome, not a megaphone setting. Five levers that actually move participation - and the numbers to watch.
How to start a community for your members
Most member communities do not die of bad software - they die of vagueness. A practical sequence: define, choose, brand, deploy, launch.
Private community vs. Facebook group
Free and familiar, or owned and yours? What a Facebook group really costs an organization, and when a private community platform earns its keep.